How can we help?

If the Near You section, distance labels, or map radius filter are not working, check the cases below before contacting support.

Near You section missing on the homepage

• Location blocked: Open browser settings for Endzah and allow location, then reload the homepage.
• Not enough events nearby: Near You appears only when at least three physical events fall within about 20 km. Quiet areas may not meet that threshold even when location works.
• Permission still loading: The section stays hidden until location resolves. Wait a moment and reload if needed.

Distance labels missing on cards or event pages

• Location not allowed: Grant permission and reload the page.
• Online event: Virtual listings do not show distance.
• Organizer location incomplete: Rare cases where a listing lacks map coordinates may show without distance.

Map radius filter empty or disabled

• Location denied: Distance filtering is disabled until you allow location. You can still use Anywhere and other filters.
• Radius too small: Try 25 km, 50 km, or 100 km in less dense parishes.
• Virtual events: Online-only events never appear in radius results.
• Map area: Pan and zoom to the region you are searching, then reapply filters.

Browser and device notes

• Use an up-to-date mobile or desktop browser. Some in-app browsers limit geolocation.
• If you denied location permanently, reset the permission in site settings.

What Endzah does not do today

• Driving-time or navigation directions to venues
• Saved home or work location on your profile

Still stuck after checking the above? Email support@endzah.com with your browser, parish or city, and whether location is allowed. Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.