How can we help?

You can return money for a paid ticket order when you are verified and refund tools are enabled on your account.

Option A: Issue a refund from Sales

1. Open Sales in your dashboard.
2. Find the paid order.
3. Tap Issue full refund when available.
4. Confirm. The buyer's tickets are invalidated and inventory is restored.

Option B: Approve a buyer request

1. Open Refunds in your dashboard.
2. Open the Requests tab.
3. Read the buyer's reason if they included one.
4. Tap Approve to process the refund or Decline to reject the request.

What to expect

• Refunds return the full paid amount for that order in v1.
• The buyer is notified when the refund completes.
• Checked-in tickets can still be marked refunded, but entry should be treated as void at the door.

Limitations

• You must be a verified organizer to use refund tools.
• One refund is allowed per order.
• Partial refunds are not supported yet.

Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.