Introduction
Endzah ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform and services. Please read this policy carefully to understand our practices regarding your personal data.
By using Endzah, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our services.
Sign-in with Google
Endzah offers Sign in with Google as an optional way to create an account or sign in. We use it only to authenticate you and to create or access your Endzah account, not to read your Gmail, Google Drive, or other Google services beyond the sign-in flow.
When you choose Google, Google shares basic profile details with Endzah according to your Google account settings and Google's own policies. That typically includes your name, email address, and profile picture. We use this information to:
- Display your identity in the app (for example on your profile and in communications you initiate)
- Send service-related emails such as confirmations, tickets, RSVPs, and security notices
- Connect your activity (saved events, purchases, organizer tools you are permitted to use) to the correct account
We do not sell this information. Organizers receive limited attendee details when you RSVP or purchase from them, as described in the sections on information sharing and events.
If you prefer not to use Google, you can create an account with email and password instead. You can also contact support if you need help removing a linked sign-in method.
Information We Collect
We collect several types of information:
Personal Information
- Name, email address, phone number
- Billing and payment information (processed securely through PowerTranz; Endzah does not store full card numbers or card security codes)
- Profile information and preferences
- When you use Sign in with Google: basic profile details from Google (typically name, email address, and profile picture) as described in section 2 above
- Organization details (for Organizers)
Organizer and payout information (Organizers)
- Business and profile details for your organizer account
- Verification materials when you apply for verification
- Payout bank account and related banking information for disbursements
- Organizer plan billing history and tokenized payment method references stored by our payment processor when you authorize automatic renewal
Event-Related Information
- Events you create, attend, or are interested in
- Ticket purchase history
- Event reviews and ratings
- Session location when you allow browser location for event discovery (used during your current visit only; not saved to your profile or stored as a location history)
- Ticket transfer details, including recipient email addresses when you initiate a transfer
Technical Information
- IP address, browser type, device information
- Usage data, pages visited, time spent
- Cookies and similar tracking technologies
- Log files and analytics data
User-Generated Content
- Event descriptions, images, and media
- Reviews, comments, and feedback
- Messages and communications
How We Use Your Information
We use collected information for:
Service Provision
- Creating and managing your account
- Processing ticket purchases and payments
- Facilitating event creation and management
- Sending event confirmations and updates
- Providing customer support
- Processing organizer payouts when you add payout account details
- Showing nearby events, distance on listings, and map distance filters when you allow browser location (session only; we do not save your coordinates to your account)
Communication
- Sending transactional emails (ticket confirmations, event updates)
- Responding to inquiries and support requests
- Sending marketing communications (with your consent)
- Notifying you of important changes
Platform Improvement
- Analyzing usage patterns and trends
- Improving our services and user experience
- Developing new features
- Conducting research and analytics
Analytics, reporting, and organizer insights (paid organizer plans)
- If you are an Organizer on a paid plan, we provide analytics, reporting, audience insights, forecasting tools, and performance reporting based on activity related to your events
- These features use aggregated and event-scoped data such as ticket sales, order history, check-ins, traffic to your listings, and category or tag patterns
- Organizers only receive information relevant to their own events and ticket buyers. We do not sell personal information
Legal and Safety
- Complying with legal obligations
- Preventing fraud and abuse, including bot protection on sign-in and account flows
- Enforcing our Terms of Service
- Protecting rights and safety
Data Security
We implement industry-standard security measures:
Technical Safeguards
- Encryption of data in transit (SSL/TLS)
- Encryption of sensitive data at rest
- Secure payment processing through PowerTranz
- Regular security assessments
- Access controls and authentication
Organizational Measures
- Employee training on data protection
- Limited access to personal information
- Confidentiality agreements
- Regular security audits
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your information for:
Active Accounts
- As long as your account is active
- As needed to provide services
- To comply with legal obligations
Inactive Accounts
- We may retain data for up to 7 years after account closure
- For legal, tax, or regulatory requirements
- To resolve disputes or enforce agreements
Event Data
- Event information may be retained for historical records
- Ticket purchase records for accounting purposes
- Reviews and ratings may remain publicly visible
You can request deletion of your data, subject to legal requirements.
Your Rights and Choices
You have the following rights:
Access
- Request a copy of your personal information
- Know what data we hold about you
Correction
- Update or correct inaccurate information
- Modify your account settings
Deletion
- Request deletion of your account and data
- Subject to legal retention requirements
Portability
- Receive your data in a portable format
- Transfer data to another service
Opt-Out
- Unsubscribe from marketing emails
- Disable cookies and tracking
- Adjust privacy settings
Objection
- Object to certain data processing
- Withdraw consent where applicable
To exercise these rights, contact us at support@endzah.com (add "Privacy request" to the subject line if you like). We will respond within 30 days.
Children's Privacy
Endzah is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information upon verification.
Users under 18 may use the Platform with parental consent and supervision.
International Data Transfers
Your information may be transferred to and processed in:
- Jamaica (our primary jurisdiction)
- Other countries where our service providers operate
- Countries with different data protection laws
We ensure appropriate safeguards are in place
- Standard contractual clauses
- Adequacy decisions where applicable
- Your consent to such transfers
By using Endzah, you consent to the transfer of your information as described.
Third-Party Links and Services
Our Platform may contain links to third-party websites and services:
External Links
- We are not responsible for third-party privacy practices
- We encourage reviewing their privacy policies
- Links are provided for convenience only
Integrated Services
- PowerTranz for payment processing (subject to PowerTranz privacy practices)
- Social media platforms (if you connect accounts)
- Map services and location providers
- Cloudflare Turnstile for bot protection on account flows (see section 6 and the Cloudflare Turnstile Privacy Addendum)
We are not responsible for third-party data practices. Use third-party services at your own discretion.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights:
Right to Know
- What personal information we collect
- Categories of sources
- Business purposes for collection
- Categories of third parties we share with
Right to Delete
- Request deletion of personal information
- Subject to certain exceptions
Right to Opt-Out
- Opt-out of sale of personal information (we do not sell personal information)
- Opt-out of sharing for cross-context behavioral advertising
Non-Discrimination
- We will not discriminate for exercising your rights
To exercise California privacy rights, contact us at support@endzah.com.
GDPR Compliance (EU Users)
If you are in the European Economic Area (EEA), you have rights under GDPR:
Legal Basis
- Consent (for marketing communications)
- Contract performance (for service provision)
- Legal obligation (for compliance)
- Legitimate interests (for Platform improvement)
Your Rights
- Right to access, rectify, and erase data
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
Privacy requests for EEA users
- Contact: support@endzah.com (include "GDPR" or "EEA privacy" in the subject if applicable)
- We will respond within one month where required by law
You may have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy periodically:
Notification
- Material changes will be notified via email
- Notice on the Platform
- Updated "Last Modified" date
Review
- We encourage reviewing this policy regularly
- Continued use after changes constitutes acceptance
- If you disagree, you may stop using the Platform
Previous versions will be archived and available upon request.
Contact Us
For privacy-related questions, data access or deletion requests, or concerns about how we handle information:
Email: support@endzah.com
Registered address: Ocho Rios, St. Ann, Jamaica
Please include the email address on your Endzah account and describe your request clearly. We aim to respond within 30 days for privacy matters.
For general product help (tickets, RSVPs, organizer tools), use the same address or open the Support and Help Center from the site footer.