Q: Follow organizers for new listings

Following an organizer is how you stay close to the people behind the events you care about, without bookmarking every single listing. How to follow: 1. Sign in to Endzah. 2. Open an organizer profile from an event page or the Organizers directory. 3. Tap Follow on their profile. 4. Open Following in your dashboard to see everyone you track. 5. Sort by recently followed or name when your list grows. What to expect: - When an organizer publishes a new public event, Endzah can notify you based on your notification settings. - Following is separate from Saved events or Interested. It tracks the organizer, not one listing. - Unfollow anytime from the same profile or your Following list. Limitations: - You need a signed-in account to follow and receive follower notifications. - Organizers control what they publish. Following does not guarantee a fixed schedule of events. - Private or invite-only events still follow that event's access rules. [Screenshot required: Follow button on an organizer profile] [Screenshot optional: Following list in the dashboard] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Q: Get notified about events you care about

Open Settings → Notifications to turn categories on or off (such as Event updates and Following) and choose digest timing where available. Open Advanced notification controls if you want to pick email, in-app, or push separately. You can also follow organizers from their public profile so their new listings surface in Following.

Question 1

Become an organizer

Accepted Answer

Anyone with an Endzah account can become an organizer and start listing events after a short onboarding flow. How to get started: 1. Sign in or create an account. 2. Open Organizer onboarding from your dashboard when prompted, or start from the organizer overview page. 3. Add your organizer name. This is the public name people see on your events. 4. Upload a logo or profile photo if you want one on your listings. 5. Optionally add payout bank details now, or skip and add them later when you are ready to get paid. 6. Finish onboarding. You land in your dashboard ready to create an event. What to expect: - Onboarding is separate from verification. You can publish free events without a verified badge. - Paid ticket sales and payouts require verification. See Get verified to sell paid tickets. - Most organizers can publish their first listing the same day they sign up. - Boost ticket sales with promo codes and early access offers on paid events. See How to create promo codes for your event. [Screenshot required: Organizer onboarding name step] [Screenshot optional: Organizer onboarding payout step] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 2

Create your Endzah account

Accepted Answer

Choose Sign up from the navigation, add your name, email, and password, then complete email verification. You can also use Continue with Google on the same screen. Whichever path you pick leads to the same Endzah profile.

Question 3

Discover events on the map

Accepted Answer

The events map is the primary discovery surface on Endzah. Open Events from the navigation, pan and zoom across Jamaica, and use filters for parish, category, date, and more. When you allow location, you can also filter by distance (5 to 100 km), see how far each listing is, and find the Near You section on the homepage. See Finding events near you and Using the event map for full steps. Recurring programs may appear as series rows with multiple upcoming dates. Open a series to see the schedule and pick a date.

Question 4

Install Endzah on your phone

Accepted Answer

Endzah runs in your mobile browser and can be installed to your home screen for faster access to tickets and discovery. How to install on iPhone: 1. Open endzah.com in Safari. 2. Tap Share at the bottom of the screen. 3. Tap Add to Home Screen. 4. Tap Add to confirm. How to install on Android: 1. Open endzah.com in Chrome or your default browser. 2. Tap the browser menu. 3. Choose Install app or Add to Home screen (wording varies by browser). 4. Confirm when prompted. Other ways to install: - After you buy tickets, Endzah may offer to install from My tickets. - Open the menu in the app header and choose Install Endzah when the option appears. What to expect: - The home screen icon opens Endzah in its own window, similar to an app. - You stay signed in according to your normal session settings. - Push notifications still require permission in Settings → Notifications when you want alerts. Limitations: - Install steps differ slightly by browser. Use Safari on iPhone for the smoothest flow. - In-app browsers inside Instagram or other apps may block install. Open the link in Safari or Chrome first. - Installing adds a shortcut. It is not the same as a native App Store download. [Screenshot required: Add to Home Screen steps on mobile] [Screenshot optional: Install Endzah prompt after checkout] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 5

Sign in with email or Google

Accepted Answer

Endzah supports email and password sign-in, plus Google, on the same Sign in screen. How to sign in: 1. Open Sign in from the site navigation. 2. Option A: Enter the email and password for your Endzah account, then continue. 3. Option B: Tap Continue with Google and pick the Google account you used before. 4. Complete any security check if prompted. 5. You land in your dashboard with tickets, saved events, and organizer tools when your profile has them. What to expect: - Google sign-in creates or opens the Endzah profile linked to that Google email. - Email sign-in requires a verified email before some actions unlock. - If you started checkout or saved an event while signed out, sign in with the same method you used when you signed up. Limitations: - You cannot merge two separate accounts automatically. Use one sign-in method consistently. - If Google sign-in fails, try email sign-in or reset your password when you originally used email. - Organizer and attendee features share one account. Switching roles does not require a second login. [Screenshot required: Sign in page with email and Google options] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 6

Discover organizers and venues

Accepted Answer

Directories help you explore who is putting events on and where they happen, not just one listing at a time. How to browse: 1. Open Organizers from the navigation or your dashboard to see curator and promoter profiles. 2. Search by name or filter by category when you want a smaller list. 3. Open a profile to read their bio, see upcoming events, and follow them if you want updates. 4. Open Venues from the navigation to browse venue profiles the same way. 5. Tap through to event listings from any profile when something catches your eye. What to expect: - Verified organizers show a verified badge when Endzah has confirmed their account. - Organizer profiles list public upcoming events tied to that account. - Venue pages highlight location context and events hosted there when available. - Signed-in users can follow organizers directly from directory profiles. Limitations: - Not every event has a separate venue profile. Some listings use a custom location name only. - Directory sorting and spotlight rails highlight active organizers. New accounts may take time to appear in featured sections. - Private events do not show on public profiles unless you already have access. [Screenshot required: Organizers browse page with search and filters] [Screenshot optional: Venue profile with upcoming events] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 7

Filter events by location, category, and tags

Accepted Answer

The events map is built for browsing island-wide. Filters help you focus on distance, parish, vibe, and timing. How to filter: 1. Open Events from the navigation to load the map. 2. Allow location when prompted if you want distance radius filters. 3. Tap Filters to open the filter panel. 4. Under Distance, choose 5 km, 10 km, 25 km, 50 km, 100 km, or Anywhere. 5. Pick a parish under Location, or keep All parishes. 6. Choose one or more categories and tags that match what you are looking for. 7. Set a quick date such as Today, This weekend, or This week, or pick a custom range. 8. Filter by Free or Paid pricing when you want to narrow ticket type. 9. Change Sort by for date, title, rating, or price, then tap Apply filters. What to expect: - Active filters appear as chips on the map so you can see what is applied. - The panel shows how many events match before you apply. - Search in the map toolbar works alongside filters. - Distance labels on results need location permission. Virtual events are excluded from radius discovery. - Clearing filters returns you to the full map view. Limitations: - Tags and categories depend on what organizers added to each listing. - Past events may appear only when you include past date filters. - Map results update for the area you are viewing. Pan and zoom if a filter looks empty at first. - Distance is straight-line proximity, not driving time. [Screenshot required: Events map Filters panel open with radius options] [Screenshot optional: Active filter chips on the map] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 8

Finding events near you

Accepted Answer

Endzah can surface events close to where you are right now. Location powers three discovery features: the homepage Near You section, distance labels on cards, and distance filters on the events map. How nearby discovery works: 1. When Endzah asks to use your location, tap Allow in your browser. 2. On the homepage, scroll to Near You when at least three physical events fall within about 20 km of you. 3. On event cards and listings, look for distance lines such as 2.4 km away or < 1 km away. 4. Open the events map to filter by 5, 10, 25, 50, or 100 km, or browse island-wide with Anywhere. What to expect: - Near You appears only when location is allowed and enough nearby physical events exist. If the section is missing, you can still browse the full map. - Distance labels show straight-line proximity, not driving time or turn-by-turn directions. - Online-only events do not appear in nearby or radius discovery. - Endzah uses your location only during the current session for discovery. It is not saved to your profile. Tips: - If you previously blocked location, open your browser site settings for Endzah and allow location, then reload. - In quieter areas, widen the map filter or browse by parish and category instead. Privacy: - We do not store your device location on your account or keep a location history. - Location is used only to help you discover events. [Screenshot required: Homepage Near You section with distance labels] [Screenshot optional: Browser location permission prompt] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 9

Follow organizers for new listings

Accepted Answer

Following an organizer is how you stay close to the people behind the events you care about, without bookmarking every single listing. How to follow: 1. Sign in to Endzah. 2. Open an organizer profile from an event page or the Organizers directory. 3. Tap Follow on their profile. 4. Open Following in your dashboard to see everyone you track. 5. Sort by recently followed or name when your list grows. What to expect: - When an organizer publishes a new public event, Endzah can notify you based on your notification settings. - Following is separate from Saved events or Interested. It tracks the organizer, not one listing. - Unfollow anytime from the same profile or your Following list. Limitations: - You need a signed-in account to follow and receive follower notifications. - Organizers control what they publish. Following does not guarantee a fixed schedule of events. - Private or invite-only events still follow that event's access rules. [Screenshot required: Follow button on an organizer profile] [Screenshot optional: Following list in the dashboard] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 10

Get notified about events you care about

Accepted Answer

Open Settings → Notifications to turn categories on or off (such as Event updates and Following) and choose digest timing where available. Open Advanced notification controls if you want to pick email, in-app, or push separately. You can also follow organizers from their public profile so their new listings surface in Following.

Question 11

Saved events vs Interested

Accepted Answer

Use Saved events to bookmark listings without signing up for sales or update notifications. Use Notify Me on paid events when you want tickets but cannot buy yet: you'll see them under Interested events. My tickets holds anything you have bought or reserved.

Question 12

Sponsored Events

Accepted Answer

## Sponsored Events Sponsored Events are paid placements purchased by organizers to increase visibility across Endzah. Sponsorship does not imply endorsement or recommendation by Endzah. Where you may see them: - A **Sponsored Events** section on the homepage lists promoted listings together. The section title tells you they are paid promotions. - On the map, search, category pages, and other mixed feeds, promoted events show a gold **Sponsored** badge so you can tell them apart from organic listings at a glance. What sponsorship means: - The organizer paid for extra visibility during an active promotion window. - Endzah does not edit or approve the event content because it is sponsored. - A **Featured** label is reserved for events Endzah selects editorially. That is separate from paid sponsorship. Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 13

Using the event map

Accepted Answer

The events map is the main way to explore what is on across Jamaica. Filters help you narrow by distance, vibe, and timing. How to use the map: 1. Open Events from the navigation. 2. Allow location when prompted if you want distance filters and distance labels on results. 3. Pan and zoom to the area you care about. 4. Tap Filters to open the filter panel. 5. Under Distance, pick 5 km, 10 km, 25 km, 50 km, 100 km, or Anywhere. 6. Add category, tag, date, and free or paid filters as needed, then apply. 7. Tap a map pin or a row in the results list to open an event listing. Radius and location: - Distance filters need your current location. If location is blocked, you can still browse island-wide. - Active filters show as chips on the map. Radius choices can stay in the URL when you share a link. - Distance on each result is straight-line proximity, not driving time. Other filters: - Parish narrows listings to a Jamaica parish. - Categories and tags reflect how organizers tagged their events. - Quick dates include Today, This weekend, and This week. - Search in the toolbar works alongside map filters. What to expect: - Virtual events do not appear in distance-based discovery. - If a radius filter returns no matches, try a wider distance or switch to Anywhere. - Recurring programs may appear as series rows with multiple upcoming dates. [Screenshot required: Events map with Filters panel and radius options] [Screenshot optional: Active filter chips including radius] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 14

Attend an invite-only event

Accepted Answer

Invite-only events stay hidden from public discovery until you claim the invite the organizer sent. How to attend: 1. Open the full invite link from your email or message. It includes a secure token. 2. Sign in or create an Endzah account when prompted. The invite ties to your profile. 3. Endzah claims the invite automatically when you are signed in with a valid link. 4. After a successful claim, you land on the event listing with access unlocked. 5. Continue to tickets or free RSVP the same way you would on a public event. What to expect: - You must use the complete link the organizer sent. Partial links may fail. - One invite token is meant for your account. Do not share it publicly. - Paid invite events may limit which ticket types you can buy. - After you have tickets or a reservation, they appear under My tickets. Limitations: - Expired, revoked, or already-used invites show an error. Contact the organizer for a fresh link. - Invite claiming requires a signed-in Endzah account. - If checkout fails, your invite access remains, but tickets are not issued until payment succeeds. [Screenshot required: Invite claim success screen] [Screenshot optional: Sign in to claim prompt] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 15

Checkout as a guest

Accepted Answer

You can complete checkout on many events without signing in first. Enter your email, finish payment or confirm a free reservation, and we send your pass to that inbox. How guest checkout works: 1. Open the event and tap Get tickets or Reserve spot. 2. When you are not signed in, enter the email address where you want tickets sent. 3. Choose tickets or spot quantity and continue through payment or confirmation. 4. Check your inbox for the confirmation email with your pass or order details. 5. Optional: use the set-password link in a separate email to create sign-in access for My tickets. Finding tickets later: - Open the confirmation email and follow the link to view your pass. - After you set a password or sign in with the same email, open My tickets in your dashboard. - Open Orders after sign-in to review purchase history when the order is tied to your profile. Claiming an account: - If this is your first purchase on Endzah, we may create an unclaimed profile tied to your checkout email. - Use the password email we send to finish setup, then sign in with that email going forward. - If you already had an Endzah account under that email, sign in normally. Your new order appears under My tickets. Guest order recovery: - Search your inbox for the event name and sender Endzah. - Sign in with the exact email you used at checkout. - Still missing? See Tickets not showing in My tickets before contacting support. Common troubleshooting: - Wrong email typed at checkout: the pass went to that address. Try that inbox or contact support with the correct email and event name. - Payment succeeded but no email yet: wait a few minutes, check spam, then refresh My tickets after sign-in. - Bank verification window closed: complete verification when your bank prompts you, then return to Endzah. Limitations: - Some flows, such as ticket transfers or invite-only access, still require a signed-in account. - Guest checkout sends tickets to email. My tickets is easiest after you sign in with the same address. [Screenshot required: Guest email field on checkout step 1] [Screenshot optional: Guest checkout complete screen] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 16

Claim a ticket someone sent you

Accepted Answer

A transferred ticket lands in your account after you open the claim link and sign in with the email it was sent to. How to claim: 1. Open the link in the transfer email on the device where you want to use Endzah. 2. Sign in or create an account using the same email address the sender entered. 3. Confirm the claim when prompted. 4. Open My tickets. Your new pass and QR code should appear there. What to expect: - The sender's copy becomes invalid after a successful claim. - You get a fresh QR code tied to your account. - If you already have an Endzah account under a different email, sign out and use the recipient email, or ask the sender to transfer again to the correct address. Common issues: - Wrong account signed in: Endzah shows a mismatch message. Sign in with the email the ticket was sent to. - Link expired or cancelled: Ask the sender to send a new transfer if the event still allows it. [Screenshot required: Claim success screen] [Screenshot optional: Sign-in prompt on the claim page] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 17

Find your tickets and QR code

Accepted Answer

Your tickets and QR codes live under My tickets in your dashboard after you buy or reserve. How to find them when signed in: 1. Sign in with the same email or Google account you used at checkout. 2. Open My tickets from the dashboard sidebar. 3. Find your event in the list. Upcoming shows appear first. 4. Tap the ticket row to open your pass and QR code. 5. At the door, show the QR code on your phone screen. Brightness helps scanners read it faster. Guest ticket retrieval: 1. Open the confirmation email from Endzah and follow the ticket link. 2. Set a password from the separate account email if this was your first purchase, then sign in. 3. After sign-in, open My tickets with the same checkout email. 4. See Checkout as a guest if you checked out without signing in first. What to expect: - Each active pass shows the event name, date, venue, and entry status. - If the organizer uses Endzah check-in, the QR code is what staff scan at the door. - A confirmation email is a helpful backup, but My tickets is the live pass while you are signed in. Limitations: - Refunded or cancelled tickets show as invalid and cannot be used for entry. - If you transferred a ticket, it leaves your list after the recipient claims it. [Screenshot required: My tickets list] [Screenshot required: Ticket pass with QR code open] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 18

Get tickets or reserve a spot

Accepted Answer

You get tickets or reserve a spot from the event listing, then find your pass under My tickets or in your confirmation email. How to get started: 1. Browse events on the map or search until you find one you want to attend. 2. Open the event listing and read the date, venue, and ticket options. 3. For paid events, tap Get tickets. For free events, tap Reserve spot. 4. Sign in with your Endzah account, or enter your email to checkout as a guest when that option is shown. 5. Complete checkout or confirm your free reservation. 6. Open My tickets after sign-in, or use the confirmation email when you checked out as a guest. What to expect: - Paid events walk you through ticket selection, payment, and review before your order is confirmed. - Free events confirm your spot in one step when no payment is required. - You may receive a confirmation email. My tickets is the best place to check your pass while you are signed in. - Guest checkout sends your pass to the email you enter. See Checkout as a guest for the full flow. Limitations: - Cancelled events block new purchases and reservations. - Sold-out events cannot accept new orders until the organizer changes inventory. - Invite-only events may require a link from the organizer before you can complete checkout. - Some flows, such as transfers, require a signed-in account. [Screenshot required: Event listing with Get tickets or Reserve spot button] [Screenshot optional: My tickets after a successful order] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 19

Transfer a ticket to someone else

Accepted Answer

You can transfer a ticket to another person when the organizer enabled transfers for that event. Before you start: - The event must allow ticket transfers. - The ticket must still be active and not checked in. - You can only transfer a ticket you currently hold. How to transfer: 1. Sign in and open My tickets. 2. Open the pass you want to send. 3. Tap Transfer ticket. 4. Enter the recipient's email address. 5. Confirm the transfer. They receive an email with a claim link. What to expect: - The ticket stays in your account as Transfer pending until they claim it or you cancel the transfer. - After they claim it, the pass moves to their account with a new QR code. - Some events close transfers before the show starts. If the button is missing, the window may have passed. Limitations: - You cannot transfer to your own email address. - Tickets that were already checked in cannot be transferred. - Some events do not allow re-transfer of a ticket you received from someone else. [Screenshot required: Transfer ticket dialog from My tickets] [Screenshot optional: Transfer pending state on a pass] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 20

View and print your receipt

Accepted Answer

A receipt summarizes what you paid, which event it was for, and key order details after checkout succeeds. How to view and print: 1. Sign in and open Orders in your dashboard. 2. Find the order you need and open its receipt when the option is available. 3. Review the event name, ticket types, fees, and total on the receipt page. 4. Tap Print to send the page to your printer, or use Download PDF when you want a saved copy. 5. Keep the receipt for expense claims or your own records. What to expect: - Receipts are available for completed paid orders when the organizer and payment status allow it. - The receipt shows merchant details supplied by the organizer where required. - Printing uses your browser print dialog. PDF download opens the same print flow on most devices. Limitations: - Free reservations may not generate the same receipt layout as paid ticket orders. - Refunded or voided orders may show an adjusted status instead of a fresh purchase receipt. - Receipts are tied to your signed-in account. They are not public links. [Screenshot required: Order receipt page] [Screenshot required: Browser print dialog for receipt] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 21

View your order history

Accepted Answer

Orders is your signed-in list of ticket purchases and free reservations tied to your account. How to view your history: 1. Sign in with the email or Google account you used at checkout. 2. Open Orders from your dashboard sidebar. 3. Browse the table for event name, date, quantity, amount, and status. 4. Tap a row to open order details when you need more context. 5. Use filters for date range or status if you are looking for a specific purchase. Guest order access: - If you checked out as a guest, sign in with the same checkout email or finish account setup from the password email we sent. - After sign-in, guest orders appear here alongside tickets in My tickets. - Until you sign in, use the confirmation email for receipt details. See Checkout as a guest. What to expect: - Paid orders show the amount charged and a payment reference when available. - Free reservations appear with a zero total. - Refund requests and outcomes show on the order when the organizer or Endzah processed them. - Your live tickets still live under My tickets even when you review orders here. - Order currency (JMD or USD) matches what you paid at checkout. Limitations: - Orders appear for the signed-in profile tied to your checkout email. - Very recent purchases may take a moment to appear after payment succeeds. - You need sign-in to browse order history in the dashboard. Guest buyers rely on email until they claim the account. [Screenshot required: Orders list in the dashboard] [Screenshot optional: Order detail panel open] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 22

When an event is cancelled or rescheduled

Accepted Answer

Organizers should communicate schedule changes by email and by updating the public listing. Watch your inbox and revisit the event page for the latest status. Refund or credit decisions follow each organizer's policy. Endzah does not automatically move money without an organizer action.

Question 23

Why isn't my promo code working?

Accepted Answer

Common reasons a promo code fails at checkout. For attendees: - Wrong spelling: We couldn't find that promo code. Check the code and try again. - Expired: This promo code has expired. - Not started yet: This promo code is not available yet. - Inactive: This promo code is no longer active. - Sold out: This promo code is no longer available (usage limit reached). - Already used: You've already used this promo code the maximum number of times allowed. - Wrong event: Codes work on one event only. - Cart changed: Remove the code and apply it again if ticket selection changed. No promo field? - Checkout hides Have a promo code? when the event has no active codes in their date window. For organizers: 1. Open Discount codes from the event hub. 2. Check status: Active, Scheduled, Expired, Inactive, or Limit reached. 3. Review Uses, Remaining, and schedule. 4. Confirm the buyer is on the correct event checkout. Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 24

Allow ticket transfers for your event

Accepted Answer

Ticket transfers let a buyer send their pass to another person with a secure claim link. You control whether transfers are allowed and when they close. How to allow transfers: 1. Open My events and edit the event you want to update. 2. Go to the Settings step in the editor. 3. Find Ticket transfers and turn on Allow ticket transfers. 4. Optional: set Transfer deadline in hours before start. Transfers stop inside that window. 5. Optional: turn on Allow re-transfer if someone who received a ticket may send it again. 6. Save or publish your changes. What to expect: - When transfers are on, buyers see a transfer option from My tickets. - The original QR code stops working after the recipient claims the ticket. - You can change transfer settings on a live event. Existing pending transfers follow the rules in place when they were sent. Limitations: - Transfers only work when you enable them for that event. - Refunded, cancelled, or checked-in tickets cannot be transferred. - When re-transfer is off, tickets received via transfer cannot be sent to a third person. [Screenshot required: Ticket transfers section in the event editor] [Screenshot optional: Allow re-transfer toggle enabled] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 25

Create a recurring program

Accepted Answer

You create a recurring program from the event wizard by enabling repeat on a schedule. How to set it up: 1. Open My events and start Create event. 2. Add your template details: title, description, venue, tickets, and media. 3. Turn on Repeat on a schedule in the recurrence section. 4. Choose weekly, monthly, or yearly repeat, then set the interval. 5. For weekly repeats, pick the weekdays that apply. 6. Set start time, optional end time, and timezone. 7. Publish or save. Endzah creates a series and generates upcoming dates for the next 90 days. Schedule types: - Weekly: repeats on selected weekdays every N weeks. - Monthly: repeats on the same pattern each N months. - Yearly: repeats once per year on the anchor date pattern. Initial generation: - Your first batch fills about 90 days ahead from the template. - Paid listings after the first date may land as drafts so you can finish cover art before each publish. - Open My series to review the hub, template, and schedule tabs. Tips: - Use a clear series title attendees will recognize across dates. - Set capacity on paid tiers before you publish multiple occurrences. Limitations: - Very large batches are capped for safety. Generate more dates later from the Schedule tab. - Changing the anchor date after creation follows schedule edit rules in Manage your series schedule. [Screenshot required: Repeat on a schedule enabled in the event wizard] [Screenshot optional: Generated occurrences in My series] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 26

Create your first event

Accepted Answer

You create an event from My events using the step-by-step editor. How to create an event: 1. Open My events in your dashboard. 2. Tap Create event. 3. Add the basics: title, description, category, date, and venue. 4. Set up tickets: free RSVP tiers and/or paid ticket types with prices and capacity. 5. Add a cover image and any extra listing details you want attendees to see. 6. Save as a draft to keep editing, or Publish when the listing is ready. What to expect: - Drafts are visible only to you until you publish. - You can return anytime from My events to edit schedule, tickets, or copy. - Check-in settings and transfer options live in the same editor when those features are enabled for your event. Tips: - Use a clear title and accurate start time. Attendees rely on both for planning. - Set capacity on paid tiers so sales stop automatically when you sell out. - Choose the right venue or address so your event appears in nearby discovery and distance filters. See How attendees find events nearby. - On paid events, boost early sales with promo codes from Discount codes on the event hub. [Screenshot required: Create event wizard first step] [Screenshot required: Ticket setup section in the editor] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 27

Edit your series template

Accepted Answer

The Template tab holds the shared listing details every new occurrence starts from. What you can edit: - Title and description shown across the program. - Venue or online link, including map location for in-person series. - Cover image and gallery media. - Default timing hints tied to your schedule. How inheritance works: 1. Open My series and choose your program. 2. Go to the Template tab and edit the fields you want to change. 3. Save the template. Draft occurrences ahead pick up shared listing fields. 4. Published dates keep what was live when you published unless you edit that occurrence directly. Cover and gallery: - A strong cover helps every date feel complete before you publish paid drafts. - Gallery images flow to occurrences that inherit template media. Timing: - Default start and end times on the template align with your schedule tab. - Individual occurrences can still be adjusted from My events when needed. Tips: - Update the template once instead of editing every future date separately. - After a template change, spot-check the next upcoming occurrence before doors open. Limitations: - Template saves do not rewrite every historical listing automatically. - Ticket price changes on live dates follow each occurrence's editor rules. [Screenshot required: Series hub Template tab] [Screenshot optional: Cover image picker on template] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 28

How attendees find events nearby

Accepted Answer

When attendees allow location, Endzah matches their position to physical events with accurate map coordinates. Your listing quality directly affects whether you appear in nearby discovery. How attendees discover events nearby: - Homepage Near You: physical events within about 20 km when at least three qualify in that area. - Distance labels: straight-line distance on cards and listings (for example 2.4 km away). - Map radius filter: attendees can limit the events map to 5, 10, 25, 50, or 100 km from their location. What your listing needs: - A physical location (not virtual-only) for in-person events. - A selected venue with coordinates, or a complete address that resolves to a map pin. - Published, public, upcoming status so discoverable filters include the event. Best practices: - Pick an existing venue profile when one matches your room or site. - Double-check the map pin before you publish. A wrong pin can hide you from the right neighborhood or show you in the wrong place. - Fill in parish and venue name consistently so attendees recognize the location on cards. - For one-off addresses, enter the full street or landmark details rather than a vague area name. What to expect: - Virtual and online-only events are excluded from nearby and radius discovery by design. - Sparse areas may not show a Near You rail for every attendee even when your event is map-ready. - Editing the venue or address after publish updates discovery once coordinates resolve. Limitations: - Endzah shows straight-line distance, not drive time. - Near You needs three or more physical events near the attendee. A single listing in a quiet area may not trigger the homepage rail for every user. [Screenshot required: Event editor venue or location step with map pin] [Screenshot optional: Published listing showing distance label when location allowed] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 29

How promo code usage limits work

Accepted Answer

Two optional limits control promo code use. Usage limit: - Caps total redemptions across all buyers. - Example: EARLY20 with limit 100 allows 100 successful orders, then shows This promo code is no longer available. - Leave blank for unlimited total use. Per-person limit: - Caps redemptions per Endzah account. - Example: KAYLA10 with per-person limit 1 allows one order per account. - Leave blank for unlimited per-person use. Remaining uses: - On the discount codes table, Remaining shows usage limit minus redemptions. - Unlimited appears when no usage limit is set. Important: - Redemptions count when the order is created, not only after payment completes. - Pending orders still count toward limits. [Screenshot required: Discount codes table with Uses and Remaining columns] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 30

How to create promo codes for your event

Accepted Answer

Promo codes discount the full order at checkout on paid events. How to create a code: 1. Open My events and select your paid event. 2. From the event hub, go to Tickets and check-in, then Discount codes. 3. Tap Create code. 4. Enter a code name such as EARLY20. Names are not case-sensitive. 5. Choose Percentage or Fixed amount and enter the value. 6. Optionally set a usage limit, per-person limit, and start or end dates. 7. Leave Active on and tap Create code. What to expect: - Codes apply to the full order, not one ticket type. - Checkout shows Have a promo code? only when at least one active code is in its date window. - Fixed-amount codes must match your event currency (JMD or USD). - 100% percentage discounts make ticket face value free; buyers may still pay pass-through fees if you do not absorb them. Tips: - Use usage limits for early bird offers. - Use per-person limit of 1 for influencer codes. - Deactivate instead of delete when a code already has redemptions. [Screenshot required: Discount codes page with Create code] [Screenshot optional: Create promo code dialog] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 31

Manage capacity and purchase limits

Accepted Answer

Capacity controls how many tickets or spots you sell. Purchase limits stop one person from buying the whole room. How to manage limits: 1. Open the event editor and go to the Pricing step. 2. For each ticket type, enter Stock when you want a hard cap. Leave it empty for unlimited sales. 3. Scroll to Purchase limits on the same step. 4. Set the maximum tickets one account can buy or reserve when you need a per-person cap. 5. Save your draft or publish. Sales stop automatically when a tier sells out. What to expect: - Sold-out tiers hide from checkout when stock reaches zero. - Free RSVPs respect the same stock and per-user limits as paid tiers. - You can raise capacity on a live event if you add more inventory, but you cannot drop stock below tickets already sold. Limitations: - Per-user limits apply per Endzah account, not per credit card. - Overall venue capacity is your responsibility across tiers. Endzah enforces limits per ticket type you configure. - Waitlists are not automatic when you sell out. Consider opening another tier or increasing stock. [Screenshot required: Ticket tier stock quantity fields] [Screenshot required: Purchase limits section in the editor] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 32

Manage your series schedule

Accepted Answer

The Schedule tab in your series hub controls how future occurrences are created. Generate dates: - Generate 12 weeks or 90 days adds draft or published occurrences from your current pattern. - Generation uses your template and the materialized-through date on the schedule card. - Run generation after you pause, edit the pattern, or run out of future dates. Pause and resume: - Pause stops new automatic generation. Existing published dates stay live. - Resume re-enables generation when you are ready to add more dates. End schedule: - End schedule closes the program for new dates. Use this when the run is finished. - Past occurrences and sales history remain for your records. Edit schedule: - Change repeat frequency, interval, weekdays, start time, end time, or timezone. - Pattern edits apply to draft dates ahead. Past dates keep the times they already had. - Review the save dialog to see how many draft dates will update. Timezones: - Pick the timezone that matches where the event happens. - Wall-clock times stay consistent for future generated dates in that timezone. What to expect: - Schedule health on the tab summarizes whether generation is active, paused, or ended. - If future dates read zero, generate from the Schedule tab or review whether the schedule ended. Limitations: - You cannot regenerate history for dates that already passed. - Commerce on live dates follows each occurrence's publish state. [Screenshot required: Series hub Schedule tab with generate actions] [Screenshot optional: Pause schedule confirmation] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 33

Publish free and paid events

Accepted Answer

Publishing makes your listing public. Free and paid events follow different requirements. Free events: 1. Finish organizer onboarding. 2. Complete your event draft with at least one free RSVP or free tier. 3. Tap Publish in the editor. 4. The listing appears on the map and event browse surfaces. Paid events: 1. Complete the same event setup, including paid ticket types and prices. 2. Apply for verification if you are not verified yet. 3. After approval, publish the event with paid tiers enabled. 4. Attendees can tap Get tickets when sales are open. What to expect: - You can edit many details after publishing. Major changes notify people who saved or bought tickets when applicable. - Switching an event to paid pricing after launch may be blocked if your account is not verified. - Physical events with accurate map coordinates can appear in Near You, radius map filters, and distance labels for attendees who allow location. Limitations: - Cancelled events stop new sales but remain visible with a cancelled status. - Verification is optional for free events. It is required before your first paid listing can go live. [Screenshot required: Publish confirmation in the event editor] [Screenshot optional: Verification required message when publishing paid tickets] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 34

Series performance and audience

Accepted Answer

Open View insights from a series hub to see how the full program performs. Revenue and attendance: - Lifetime and recent revenue across editions. - Attendance totals, averages, and best night check-ins. - Commerce stats such as tickets sold, conversion, and refund rate. Audience and loyalty: - Total, active, and repeat audience across the series. - Repeat attendees who came to more than one edition. - Segments such as core fans, regulars, newcomers, and at-risk guests. Discovery metrics: - Views, saves, followers, and purchases tied to the program. - These signals reflect interest in the series as a whole. Health: - A single health score and band summarizing momentum. - See Understanding series health for how the score is built. Export: - Export performance downloads a CSV snapshot of key metrics for your records. - Use it for offline review or to share with your team. What to expect: - New series need a few editions before retention and segments mean much. - Audience members may appear in more than one segment when patterns overlap. Limitations: - Insights reflect activity on Endzah for your series, not offline door sales you never scanned. - Very small programs may show "Not enough data" on some cards. [Screenshot required: Series insights overview with stat cards] [Screenshot optional: Export performance button] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 35

Set up ticket types and pricing

Accepted Answer

Ticket types tell buyers what they are purchasing and how much each option costs. How to set up tickets: 1. Open My events and create a new event or edit a draft. 2. Go to the Pricing step in the event editor. 3. Choose Free for RSVP-only listings or Paid when you sell tickets online. 4. For paid events, pick your currency and add each ticket type with a clear name and price. 5. Set stock for each tier when you want a limit, or leave it open for unlimited sales. 6. Continue through the editor and publish when the listing is ready. What to expect: - Multiple tiers let you offer General, VIP, early bird, or other labels side by side. - Free events use a simple reservation label with optional capacity. - Paid listings may require organizer verification before the first paid publish goes live. - After tickets are live, create promo codes from Discount codes on the event hub for early bird or partner offers. Limitations: - You cannot sell paid tickets above your verification and payout setup limits until those are complete. - Changing prices on a live event affects new buyers only. Existing orders keep their original price. - Some environments may show paid discovery before online checkout is fully open. Watch in-product notices. [Screenshot required: Event editor Pricing step with ticket tiers] [Screenshot optional: Paid vs free pricing toggle] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 36

Understanding promo code performance

Accepted Answer

Track promo performance on the Discount codes page and event hub summary. Uses: Successful redemptions when an order is created with the code. Discount given: Total discount amount across all redemptions. Revenue generated: Sum of buyer order totals for orders that used the code (after discount and fees). Average order value: Revenue generated divided by uses. Shows 0 when there are no uses yet. Remaining uses: Usage limit minus redemptions, or Unlimited when no cap is set. Example: EARLY20 with 47 uses, J$18,800 discount given, J$211,000 revenue generated, average order value about J$4,489. Tips: - Compare revenue generated across codes to see which campaigns drive paid orders. - Pending unpaid orders still count as uses. - Deactivating a code does not erase historical metrics. [Screenshot required: Discount codes table with analytics columns] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 37

Understanding recurring series

Accepted Answer

Recurring series help you run the same program across many dates without rebuilding every listing from scratch. Core concepts: - Series: the program itself, such as a weekly night or monthly market. - Occurrences: individual dated events generated from your series. - Template: shared title, description, venue, media, and ticket setup that new dates inherit. - Schedule: the repeat pattern and tools to generate, pause, or end future dates. - Insights: performance across the whole program, including audience and health. How it fits together: 1. Create a series when you enable repeat on a schedule in the event wizard, or manage existing series under My series. 2. Endzah materializes occurrences from your schedule for a rolling window ahead. 3. Edit the template once to update shared details on draft dates ahead. 4. Open Series insights to see revenue, attendance, audience, and loyalty across editions. What to expect: - Paid occurrences after the first date may save as drafts until you add cover art and publish each one. - Past occurrences stay on your calendar when you change the schedule. - My events shows which listings belong to a series. Next steps: - Create a recurring program from the event wizard. - Manage your series schedule when you need more dates or a break. - Review series performance and audience in Insights. Limitations: - Series insights need ticket or attendance activity before every metric populates. - Schedule changes affect draft dates ahead, not history you already ran. [Screenshot required: My series list in the dashboard] [Screenshot optional: Series hub overview] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 38

Understanding series audience retention

Accepted Answer

Series audience retention shows whether people come back after they try your program once. First and second attendance: - Endzah looks at who attended a first edition, then who returned for a second. - Retention rate summarizes that return behavior across the series window shown. Retention windows: - Cards may show short windows such as 30 or 90 days depending on the insight surface. - A higher rate means more first-time guests returned within the window. Segments: - Core fans: guests with the strongest repeat pattern across editions. - Regulars: people who come back often but are not the very top tier. - Newcomers: first-edition guests still early in their journey. - At-risk: guests who have not returned recently when they previously did. What to expect: - Segments can overlap. One person may count toward more than one group when their behavior fits both. - Small series produce unstable percentages until you have enough editions and guests. How to use it: 1. Open Series insights for the program you care about. 2. Read retention alongside loyalty and health. 3. Act on at-risk and newcomer patterns with messaging or programming outside Endzah. Limitations: - Retention uses check-in and ticket redemption data from your editions. - Transferred tickets credit the holder who redeemed, not every intermediate owner. [Screenshot optional: Retention and segments on Series insights] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 39

Understanding series health

Accepted Answer

Series health is a single score that helps you spot momentum without reading every chart. Health bands: - Healthy: stable or solid performance across recent editions. - Growing: audience, sales, or engagement is trending up. - Declining: recent editions softer than your baseline. - At risk: sharp drops in retention, attendance, or revenue need attention. What feeds the score: - Retention: are first-time guests coming back? - Audience growth: is the total active audience expanding? - Loyalty: repeat attendance rate across editions. - Engagement: discovery signals such as saves, follows, and views. How to read it: 1. Open Series insights and find the health card. 2. Read the band label and score together. 3. Drill into audience and revenue cards for the drivers behind the band. What to expect: - Health reacts to recent editions more than history from years ago. - A new series may stay neutral until enough data exists. Limitations: - Health is a guide, not a guarantee of the next night. - External factors outside Endzah, such as weather or holidays, still matter. [Screenshot optional: Health card on Series insights] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 40

Scan tickets at the door

Accepted Answer

Use the Endzah door scanner on your phone to check guests in with their QR codes. How to scan: 1. Open My events and select your live event. 2. Open Scan tickets (door scanner). 3. Allow camera access when your browser asks. 4. Point the camera at the guest's QR code from My tickets. 5. Wait for the success confirmation before letting them in. What to expect: - Each valid ticket scans once. A second scan shows Already checked in. - Invalid, refunded, or cancelled tickets show an error with a short reason. - Scanning works best on a phone with good lighting and a steady hand. Check-in window: - Organizers can set when scanning opens and closes relative to event start. - Outside that window, scans may be blocked even if the ticket is otherwise valid. Limitations: - The scanner requires a secure connection on many mobile browsers. Use the official event link on https when scanning on a phone. - Desktop scanning works when a webcam is available. [Screenshot required: Door scanner camera view with successful scan] [Screenshot optional: Already checked in message] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 41

Show your QR code at the door

Accepted Answer

Your QR code is the scannable pass staff use at the door when the organizer runs Endzah check-in. How to show it: 1. Sign in with the account you used to buy or reserve. 2. Open My tickets in your dashboard. 3. Tap the event you are attending. 4. Open your ticket pass so the QR code fills the screen. 5. Hold your phone steady with the screen brightness up. Let staff scan the code. What to expect: - One active pass per ticket you bought or reserved. - A successful scan marks you checked in on the organizer side. - You can reopen the pass anytime before the event if you close it. Limitations: - Refunded, cancelled, or transferred tickets cannot be used for entry. - If the organizer does not use Endzah scanning, follow their door instructions instead. - Screenshots may not work if the organizer requires a live pass scan. [Screenshot required: Ticket pass with QR code full screen] [Screenshot optional: QR code dialog from My tickets] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 42

Buy tickets step by step

Accepted Answer

Paid ticket checkout happens on the event page in three steps: Tickets, Payment, and Review. Step 1: Tickets 1. Open the event and tap Get tickets. 2. If you are not signed in, enter the email where you want tickets sent. 3. Choose your ticket types and quantities. 4. Tap Continue when your selection is valid. Step 2: Payment 1. Confirm the currency and total shown for this event (JMD or USD when offered). 2. Enter your card and billing details when prompted. 3. Some events route you through a secure card page hosted by our payment partner instead. 4. Complete any 3D Secure verification your bank asks for, then return to Endzah. 5. Tap Continue after your payment details pass validation. Step 3: Review 1. Check your tickets, fees, total, and checkout email. 2. Accept the terms if shown. 3. Tap Confirm purchase. 4. When payment succeeds, open My tickets if signed in, or check your confirmation email as a guest. Guest checkout path: - Stay signed out and enter your email on step 1. - Finish the steps above without signing in first. - See Checkout as a guest for finding tickets and claiming an account later. Signed-in path: - Sign in before checkout to skip the guest email field. - Your order appears under My tickets and Orders after success. What to expect: - Your order summary stays visible while you move through the steps. - Going Back keeps your ticket and payment selections for that session. - Refreshing the page resets checkout to the first step. Limitations: - You must buy at least one ticket and stay within per-person limits set by the organizer. - Sold-out tiers cannot be selected. - Currency selection follows the organizer pricing on the listing. See Pay in USD or JMD at checkout. [Screenshot required: Checkout Tickets step with tier picker] [Screenshot required: Checkout Payment step] [Screenshot required: Checkout Review step with Confirm purchase] [Screenshot optional: Order summary sidebar during checkout] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 43

Get verified to sell paid tickets

Accepted Answer

Verification unlocks paid ticket sales, payouts, and refund tools. Free events do not require it. How to apply: 1. Sign in as an organizer. 2. Open Get verified in your dashboard sidebar. 3. Complete the application with accurate business or organizer details. 4. Submit and wait for review. You receive a notification when a decision is made. What verification unlocks: - Publishing events with paid ticket tiers - Requesting payouts from your wallet - Issuing and approving refunds - A verified badge on your public organizer profile What to expect: - Review times vary. Check Get verified for your current status. - Changing your organization name after verification may trigger a short re-review. - You can keep hosting free events while you wait. Limitations: - Verification is not the same as creating an organizer account. Complete onboarding first. - Endzah may ask for updated payout documents before releasing funds. [Screenshot required: Get verified application page] [Screenshot optional: Verified badge on a public organizer profile] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 44

How long refunds take to settle

Accepted Answer

Most refunds show up within a few business days after the organizer approves them, but your bank controls the final posting date. Timeline: 1. You submit a refund request or the organizer issues a refund. 2. The organizer approves it in their dashboard when applicable. 3. Endzah sends the return to the card network. 4. Your bank posts the credit to your account. What to expect: - Many refunds appear within three to ten business days. - Weekends and holidays can add delay. - Your ticket becomes invalid once the refund is processed successfully. If it takes longer: - Check your order status in Orders for Refunded or Refund declined. - Compare the refund amount to your original charge on your bank statement. - Contact support with your order number if the status shows refunded but your bank has not posted it after ten business days. [Screenshot optional: Order with Refunded status badge] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 45

Issue a refund for a ticket order

Accepted Answer

You can return money for a paid ticket order when you are verified and refund tools are enabled on your account. Option A: Issue a refund from Sales 1. Open Sales in your dashboard. 2. Find the paid order. 3. Tap Issue full refund when available. 4. Confirm. The buyer's tickets are invalidated and inventory is restored. Option B: Approve a buyer request 1. Open Refunds in your dashboard. 2. Open the Requests tab. 3. Read the buyer's reason if they included one. 4. Tap Approve to process the refund or Decline to reject the request. What to expect: - Refunds return the full paid amount for that order in v1. - The buyer is notified when the refund completes. - Checked-in tickets can still be marked refunded, but entry should be treated as void at the door. Limitations: - You must be a verified organizer to use refund tools. - One refund is allowed per order. - Partial refunds are not supported yet. [Screenshot required: Sales order with Issue full refund] [Screenshot required: Refunds Requests tab with Approve and Decline] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 46

Pay in USD or JMD at checkout

Accepted Answer

Endzah supports paid checkout in Jamaican dollars (JMD) and US dollars (USD) when the organizer prices tickets that way. Supported currencies: - JMD: default for most local events. - USD: available when the organizer sets USD ticket prices. Currency selection: - The event listing and checkout review step show the currency for that event. - You pay in the currency displayed. Endzah does not silently convert at checkout. USD checkout: - Enter your card on the payment step or complete the secure hosted card page when shown. - Your bank may ask for 3D Secure verification before the charge completes. - The success screen and confirmation email match the USD total you approved. JMD checkout: - Works the same way with JMD amounts on the listing and receipt. - Local cards in JMD are the most common path for island events. Refunds and order history: - Refunds return to the original payment method in the same currency as the order when the organizer or Endzah processes them. - Orders and receipts show the currency code alongside the amount. - If you bought as a guest, sign in with the checkout email to see order history after you claim your account. For organizers: - Set ticket prices in the currency you want buyers to pay. - Map and listing surfaces show the same currency buyers will see at checkout. - Payouts and wallet balances follow your organizer payout setup in JMD. Limitations: - You cannot mix currencies in one checkout. - Cash, bank transfer, and offline payments are not supported through Endzah checkout. - Your bank sets foreign-exchange rules for USD charges on non-USD cards. [Screenshot required: Checkout review showing currency and total] [Screenshot optional: 3D Secure verification step] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 47

Payment methods at checkout

Accepted Answer

Endzah accepts the card brands shown on the payment step when you buy paid tickets in JMD or USD. How payment works: 1. Reach the Payment step during checkout and confirm the currency on the review summary. 2. Enter the card number, expiry, security code, and billing address fields shown. 3. Some events route you through a secure card page hosted by our payment partner instead. 4. Complete any 3D Secure verification your bank asks for, then return to Endzah for confirmation. USD support: - When the organizer prices in USD, totals and receipts stay in USD. - Your bank may apply its own exchange rate on non-USD cards. - See Pay in USD or JMD at checkout for refunds and order history. What to expect: - Accepted brands appear on the payment form for that event. - Ticket checkout charges your card once when the order succeeds. - Your bank may send a temporary authorization before the final charge posts. Limitations: - Endzah does not store your card for automatic ticket charges unless you separately save a payment method where that option is offered. - Cash, bank transfer, and offline payments are not supported through Endzah checkout. [Screenshot required: Checkout Payment step showing card fields] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 48

Report a duplicate charge

Accepted Answer

Contact us right away if your bank shows two charges for the same ticket purchase. Before you email: 1. Open Orders and confirm whether you have one or two separate orders. 2. Save both confirmation emails if you received more than one. 3. Note the amounts and approximate times from your bank or card app. How to report it: 1. Email support@endzah.com from your account email. 2. Include the event name and order number if you have it. 3. Attach or paste details for both charges. 4. Tell us whether you need one order refunded or a pending authorization released. What to expect: - We trace charges with our payment partner. - Duplicate authorizations that never settled usually drop off on their own within a few days. - If two orders cleared, the organizer or support can help refund the extra one when eligible. [Screenshot optional: Two similar charges on a bank statement] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 49

Request a payout from your wallet

Accepted Answer

Request a payout from Wallet when you have available balance from settled ticket sales. How to request a payout: 1. Open Wallet in your dashboard. 2. Check Available balance. This is what you can request today. 3. Tap Request payout and enter an amount that meets the minimum shown. 4. Submit the request. It stays in Requested until reviewed. 5. Track status under the History tab in Wallet. What to expect: - Available balance reflects sales that cleared according to Endzah payout rules. - After approval, funds move through processing until they are marked Paid to your bank. - You can cancel a request only while it is still Requested, before approval. Limitations: - You must be verified with an approved payout account. - Minimum payout amounts and timing copy appear in Wallet when you submit. [Screenshot required: Wallet overview with available balance] [Screenshot required: Request payout form] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 50

Request a refund for your order

Accepted Answer

You can ask for a refund from your order when the event's refund policy allows it and the organizer accepts requests. How to request a refund: 1. Sign in and open Orders in your dashboard. 2. Find the paid order for the event. 3. Tap Request refund when the button is available. 4. Read the event refund policy shown in the dialog. 5. Add an optional reason and submit your request. What to expect: - Your request stays Pending until the organizer acts on it. - You receive a notification when it is approved or declined. - If approved, the refund goes back to your original payment method. Timing depends on your bank. When the button may not appear: - The event policy does not offer refunds. - A deadline passed for refund requests before the event start. - The order was already refunded or has a pending request. - The purchase was free or not paid through Endzah checkout. Limitations: - Refund decisions follow the organizer's published policy for that event. - Endzah does not issue refunds without organizer approval through this flow. [Screenshot required: Orders list with Request refund action] [Screenshot required: Refund request dialog with policy text] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 51

Set up your payout account

Accepted Answer

Add the bank account where you want ticket payouts deposited before you request your first withdrawal. How to set it up: 1. Get verified as an organizer. 2. Open Settings and go to the Payouts section, or complete the bank step during organizer onboarding. 3. Enter your bank name, account holder name, account number, and account type. 4. Submit for review if a document upload is requested. 5. Wait for approval before requesting a payout. What to expect: - Payouts go to the verified account on file. - Changing bank details after verification may require a fresh review. - You can skip bank setup during onboarding and return later when you have sales to withdraw. Limitations: - Payouts are supported for Jamaican bank accounts used in the product today. - Endzah cannot send payouts without an approved payout account. [Screenshot required: Payout settings bank form] [Screenshot optional: Payout account verification status] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 52

Understand your wallet balance

Accepted Answer

Wallet is where verified organizers track ticket earnings and request withdrawals to a linked bank account. How to read your balances: 1. Open Wallet from your dashboard sidebar. 2. Stay on the Overview tab to see all balance cards. 3. Available balance is what you can request for payout today. 4. Pending balance is ticket revenue still clearing under Endzah release rules. 5. In transit shows approved payouts moving to your bank. 6. Lifetime earnings and Lifetime payouts summarize totals since you started selling. What to expect: - Available balance grows as settled sales clear and shrink when you request payouts. - Pending sales move to available on the schedule shown in Wallet. - Request payout uses available balance only, not pending or in-transit amounts. - The History tab shows payout timing, fees, and past transfers. Limitations: - You must be verified with an approved payout account before requesting a withdrawal. - Minimum payout amounts appear when you submit a request. - Wallet reflects your organizer account. It does not include subscription plan charges (see Billing). [Screenshot required: Wallet overview with available and pending balance cards] [Screenshot optional: In transit and lifetime totals row] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 53

Analytics overview

Accepted Answer

Analytics is your Pro home for how people discover your events and how that turns into ticket sales. How to use the overview: 1. Open Analytics from your dashboard sidebar. 2. Pick a date range such as the last 7, 30, or 90 days. 3. Filter to one event or keep All events for account-wide totals. 4. Start on Overview for revenue, page views, conversion, and tickets sold. 5. Move through Traffic, Sources, Sales, Events, Audience, and Funnel tabs for deeper slices. What to expect: - Overview KPIs update for the range and events you selected. - Charts show daily views and sales trends when you have activity in the period. - Comparison hints appear when enough prior data exists for the same length window. - Exports and some Growth sections need Growth when labeled in the product. Limitations: - Analytics requires Pro. Free accounts see previews or upgrade prompts instead of live data. - Brand-new listings may show empty charts until you have views or sales in the selected range. - Check-in counts in funnel views depend on door scanning when you use Endzah check-in. [Screenshot required: Analytics overview tab with KPI cards] [Screenshot optional: Views over time chart] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 54

Export your sales and performance data

Accepted Answer

Pro exports help you keep spreadsheet copies of ticket sales and performance. Analytics export: - Open Analytics, set your date range and event filter, then tap Export. - Includes overview metrics, traffic and sales rows, ticket-type breakdown, and top events for the period. Revenue export: - Open Revenue, choose your range, then Export when data exists. - Downloads daily gross, buyer totals, and net revenue rows for the selected window. Reports exports: - Open Reports and move through Sales, Revenue, Attendees, and Events tabs. - Each tab exports matching rows for your filters: orders, daily revenue, attendee list, or event performance. Column basics: - Event and date fields identify what the row describes. - Revenue columns use JMD unless the source order was USD. - Attendee exports include ticket type and check-in status when available. Best practices: - Match the date range to the period you are reporting on before you export. - Use Reports attendees for door lists; use Analytics for trend analysis. - Large exports may take a moment to prepare. Limitations: - Exports require Pro for live downloads. Preview accounts see upgrade prompts instead. - Exports reflect Endzah data only, not manual spreadsheets you keep elsewhere. [Screenshot required: Export button on Analytics toolbar] [Screenshot optional: Reports Sales tab export] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 55

Reports: sales, revenue, attendees, and events

Accepted Answer

Reports gives Pro organizers export-ready views of sales, revenue, attendees, and how each event performed. How to use Reports: 1. Open Reports from your dashboard sidebar. 2. Pick a date range from the toolbar when the tab supports it. 3. Sales: review recent orders, filter by event or status, and export matching rows. 4. Revenue: see revenue over time and sales by ticket type for the range. 5. Attendees: browse check-in status, ticket type, and contact fields, then export the list. 6. Performance: compare events on revenue, sell-through, and attendance metrics. 7. Tap Export to download CSV for the active tab when you have Pro access. What to expect: - Live data appears when you have an active Pro or Growth subscription (including an active Pro trial). - Filters on each tab narrow the table without changing your account-wide totals elsewhere. - Empty tables mean no activity matched your range or filters, not a broken connection. - Performance tab focuses on event-level outcomes rather than individual orders. Limitations: - Reports requires Pro. Free accounts see previews until you upgrade. - Export is available on Pro for supported tabs. Very large exports may take a moment to prepare. - Attendee contact fields depend on what buyers provided at checkout. [Screenshot required: Reports page with Sales tab and date range selector] [Screenshot required: Export button on Reports toolbar] [Screenshot optional: Attendees tab with filters applied] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 56

Track revenue over time

Accepted Answer

Revenue on Pro shows how ticket income builds day by day so you can spot strong weeks and quiet periods across your events. How to track revenue: 1. Open Revenue from your dashboard sidebar. 2. Choose a date range such as 7, 30, or 90 days from the toolbar. 3. Review KPI cards for gross sales, fees, refunds, and net revenue in the period. 4. Use the Revenue over time chart to see daily totals. 5. Compare ticket-type or buyer-total views when those sections appear for your account tier. 6. Tap Export to download a CSV when you have rows in the selected range. What to expect: - Charts populate after you have settled ticket sales in the period. - Net revenue reflects organizer earnings after applicable fees and refunds in the range. - Growth subscribers may see additional intelligence blocks on the same page when enabled. - Switching the range refreshes KPIs and charts together. Limitations: - Revenue requires Pro. Free accounts see previews until you upgrade. - Brand-new events may show empty charts until sales land in the selected window. - Export downloads daily rows for the range. It does not replace full Reports exports for attendee lists. [Screenshot required: Revenue page KPI strip and chart] [Screenshot optional: Revenue export from toolbar] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 57

Customer Intelligence overview

Accepted Answer

Customer Intelligence on Growth helps verified organizers understand who buys, who returns, and how audiences group over time. How to use Customer Intelligence: 1. Complete organizer verification if you have not already. Customers unlocks after verification. 2. Open Customers from your dashboard sidebar. 3. Pick a date range, then move through Overview, Lifetime, Retention, Segments, Audience, Insights, and Directory tabs. 4. Open a customer row in Directory when you need profile-level detail. 5. Export customer intelligence CSV when you want a spreadsheet copy. What to expect: - Live data requires Growth and enough ticket or RSVP activity in the range. - Segments and insight cards populate as repeat behavior builds. - Directory rows reflect buyers tied to your events, not the entire Endzah user base. - Preview panels appear when Growth is not active on your account. Limitations: - Customer Intelligence is for verified organizers on Growth. - Privacy rules limit what buyer contact details appear. Use Endzah for order-related outreach only. - Sparse sales history produces empty insight cards until more orders land. [Screenshot required: Customers overview with segment cards] [Screenshot optional: Customer directory table] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 58

Demand Intelligence overview

Accepted Answer

Demand Intelligence helps Growth organizers read audience appetite before a show sells out and while tickets are live. How to use Demand Intelligence: 1. Open Demand from your dashboard sidebar. 2. Pick a date range and event filter at the top. 3. Review demand KPIs such as saves, launch interest, and follower growth for the period. 4. Read the demand score and risk callouts when enough activity exists. 5. Export a demand report CSV when you need a offline copy for your team. What to expect: - Live data requires an active Growth subscription and published events with discovery activity. - Pro unlocks core analytics, but demand modules stay on Growth. - Filters apply to the whole page so you can focus on one event or compare all events. - Empty sections mean there was not enough activity in the range you picked. Limitations: - Demand Intelligence is for organizers, not attendees. - Very new listings may need time to collect saves and views before scores appear. - Export requires Growth access. [Screenshot required: Demand Intelligence dashboard with KPI cards] [Screenshot optional: Export Demand Report button] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 59

Discovery Intelligence overview

Accepted Answer

Discovery Intelligence on Growth answers where people discover your events and which channels turn views into ticket sales. How to use Discovery Intelligence: 1. Open Discovery from your dashboard sidebar. 2. Set the date range and event filter to match the period you want to review. 3. Review discovery KPIs and the discovery score when data is available. 4. Compare source efficiency and revenue attribution charts across channels. 5. Export a discovery report CSV for sharing or archiving. What to expect: - Pro shows traffic and source basics in Analytics. Growth adds the intelligence layers on this page. - Charts update together when you change filters. - Preview mode appears when you are not on Growth yet. - Empty charts mean there was little or no tracked traffic in the selected window. Limitations: - Discovery Intelligence requires Growth for live modules and export. - Attribution reflects Endzah-tracked views and sales, not every offline promo channel. - Brand-new events need time to accumulate meaningful traffic splits. [Screenshot required: Discovery Intelligence overview with source charts] [Screenshot optional: Export discovery report action] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 60

Export Growth intelligence reports

Accepted Answer

Growth exports give you offline copies of intelligence data for planning meetings and archives. Demand export: - From Demand, tap Export to download demand KPIs and event performance rows for your filters. - Includes demand scores and related metrics when enough activity exists. Discovery export: - From Discovery, export traffic, source efficiency, and discovery score context for the range you selected. Combined Growth export: - From Analytics on Growth, Export Intelligence Report merges analytics, demand, and discovery slices for the same date range and event filter. What's in the file: - Metadata header with export type, date range, and filters. - Sections separated for KPIs, event rows, and insight lines depending on the export. - Currency and score fields formatted for spreadsheets. How to use it: 1. Set the date range and event filter to match the period you are reviewing. 2. Export from the module you are working in, or use the combined report from Analytics. 3. Open the CSV in Excel, Google Sheets, or your planning tool. Interpretation tips: - Empty sections mean there was little or no tracked activity in that window. - Demand and discovery scores need enough views or saves before they appear. - Combined exports help you correlate sales with discovery in one file. Limitations: - Exports require Growth access for live data. - Attribution reflects Endzah-tracked views and sales. [Screenshot required: Export Demand Report on Demand page] [Screenshot optional: Export Intelligence Report on Analytics] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 61

Revenue forecasts and goals

Accepted Answer

Revenue forecasts on Growth help you see whether upcoming events are on pace before show day. Where to find forecasts: - Dashboard: Forecasts section for your primary upcoming event. - Revenue: Revenue intelligence block with projected revenue and goals. Forecasts: - Projected revenue and net earnings based on recent sales pace. - Projected sellout timing and ticket velocity labels. - Confidence: High, Medium, or Low based on how much history Endzah can use. Revenue at risk: - Estimates revenue you might still recover when pace is behind goal. - Pairs with demand signals on Growth when available. Opportunities: - Highlights upside when pace is strong or demand is rising. - Use alongside your own promo plans. Goal tracking: - Compare forecast progress to revenue or ticket goals you set in the product. - Status labels show whether you are ahead, on track, or behind. What to expect: - Forecasts need an upcoming published event with some sales or views history. - Empty forecast panels mean there is not enough data yet, not that Growth is broken. Limitations: - Forecasts reflect Endzah ticket and view data, not every offline sale. - Confidence stays lower on brand-new listings until more days of activity arrive. [Screenshot required: Dashboard forecasts section on Growth] [Screenshot optional: Revenue intelligence forecast chart] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 62

Cancel your subscription

Accepted Answer

You can cancel a paid Pro or Growth subscription without losing access immediately. Endzah turns off renewal and keeps your plan active until the current period ends. How to cancel: 1. Open Billing from your dashboard. 2. Find Current plan on the page. 3. Tap Cancel subscription and read the confirmation. 4. Confirm Cancel at period end. 5. Billing shows cancelled status with the date access ends. 6. You can upgrade again anytime from Plans before or after the period ends. What to expect: - Pro and Growth features stay available until the end date shown on Billing. - After that date your account moves to Free. Pro-only views show upgrade prompts instead of live data. - Free event tools, listings, ticketing, and Wallet payouts continue on Free when you are verified. - Cancelling does not refund the current period unless a separate refund policy applies to your charge. Limitations: - Free Pro trials are not paid subscriptions. They end on the trial expiry date or when you upgrade, not through Cancel subscription. - Cancel at period end does not delete your account or events. - Scheduled plan changes may already be in progress. Check Billing for pending downgrades or upgrades. [Screenshot required: Cancel subscription button on Billing] [Screenshot optional: Cancel confirmation dialog with access end date] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 63

Compare Free, Pro, and Growth

Accepted Answer

Endzah has three organizer tiers. Pick the one that matches what you need today. Free: Run events - Create and publish events - Sell tickets and take free RSVPs - Manage attendees and check-in at the door - Track orders and request payouts when verified - Basic sales visibility in your dashboard Pro: Understand performance - Everything in Free - Analytics on views, sales, and conversion - Reports you can export - Revenue trends across events - Useful when you want to know what happened after a show Growth: Grow revenue - Everything in Pro - Demand signals before and during on-sale - Discovery insights on where attendees find you - Customer intelligence on repeat buyers and segments - Revenue forecasts and goals - Useful when you want guidance on what to push next How to compare in the product: 1. Open Plans in your dashboard. 2. Review feature lists side by side. 3. Start a plan checkout when you are ready to upgrade. What to expect: - Free has no monthly software fee for core event tools. - Pro and Growth are paid subscriptions billed through Endzah checkout. - You can upgrade when your needs outgrow the Free tier. [Screenshot required: Plans page comparing Free, Pro, and Growth] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Question 64

Manage billing and payment method

Accepted Answer

Billing holds your Endzah subscription status, saved payment method, and history of plan charges separate from ticket Wallet payouts. How to manage billing: 1. Open Billing from your dashboard (or Settings → Billing). 2. Review Current plan for your active Free, Pro, or Growth access and renewal timing. 3. Scroll to Payment methods to add, remove, or set the default card for subscription renewals. 4. Browse Payment history for past plan charges, statuses, and references. 5. Open a receipt link on succeeded payments when you need a PDF copy. 6. Use Export all on the page header to download payment history as CSV. What to expect: - Subscription charges use the default payment method on file when auto-renew is enabled. - Pending payments show until checkout completes successfully. - Pro trials appear on Billing while active but do not charge until you upgrade to a paid plan. - Ticket sales and payouts stay in Wallet, not on this page. Limitations: - Billing covers organizer plans only, not attendee ticket checkout. - Some payment updates may require completing a secure verification step with your bank. - Failed renewal attempts appear in payment history. Update your card and retry from Plans if needed. [Screenshot required: Billing page current plan card] [Screenshot required: Payment methods panel] [Screenshot optional: Payment history table with receipt link] Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

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