How can we help?

A transferred ticket lands in your account after you open the claim link and sign in with the email it was sent to.

How to claim

1. Open the link in the transfer email on the device where you want to use Endzah.
2. Sign in or create an account using the same email address the sender entered.
3. Confirm the claim when prompted.
4. Open My tickets. Your new pass and QR code should appear there.

What to expect

• The sender's copy becomes invalid after a successful claim.
• You get a fresh QR code tied to your account.
• If you already have an Endzah account under a different email, sign out and use the recipient email, or ask the sender to transfer again to the correct address.

Common issues

• Wrong account signed in: Endzah shows a mismatch message. Sign in with the email the ticket was sent to.
• Link expired or cancelled: Ask the sender to send a new transfer if the event still allows it.

Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.