Skip to main content
Help Center

How can we help?

45 guides for tickets, events, organizers, and your account. Pick a topic from the sidebar, or search below.

Organizers

Series performance and audience

Series insights show revenue, attendance, discovery, loyalty, audience size, and health for a recurring program in one place.

  • Organizers

Open View insights from a series hub to see how the full program performs.

Revenue and attendance

  • Lifetime and recent revenue across editions.
  • Attendance totals, averages, and best night check-ins.
  • Commerce stats such as tickets sold, conversion, and refund rate.

Audience and loyalty

  • Total, active, and repeat audience across the series.
  • Repeat attendees who came to more than one edition.
  • Segments such as core fans, regulars, newcomers, and at-risk guests.

Discovery metrics

  • Views, saves, followers, and purchases tied to the program.
  • These signals reflect interest in the series as a whole.

Health

  • A single health score and band summarizing momentum.
  • See Understanding series health for how the score is built.

Export

  • Export performance downloads a CSV snapshot of key metrics for your records.
  • Use it for offline review or to share with your team.

What to expect

  • New series need a few editions before retention and segments mean much.
  • Audience members may appear in more than one segment when patterns overlap.

Limitations

  • Insights reflect activity on Endzah for your series, not offline door sales you never scanned.
  • Very small programs may show "Not enough data" on some cards.

Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.

Related guides

Still stuck? Contact support or browse all topics.

Still need help?

Our team usually replies within a few hours on business days.