Troubleshooting
Payment failed or declined at checkout
A declined payment usually means the bank rejected the charge. Fix card details or try another card, then confirm again.
- Attendees
A failed checkout means your order did not complete and no valid tickets were issued.
Try these steps first
- Confirm your card number, expiry, security code, and billing address.
- Make sure you have enough available balance or credit limit.
- Complete any bank verification popup. Closing it early cancels the payment.
- Try the same card again once, or use a different card.
- Return to the event listing and start checkout fresh if the page stalled.
What to expect
- A declined charge does not create a ticket in My tickets.
- Your bank may show a temporary hold that disappears if the payment never settled.
- If payment succeeded but tickets are missing, see Tickets not showing in My tickets.
When to contact support
- You see a success screen but no tickets after five minutes.
- The same charge posted twice.
- Every card fails with the same error message.
Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.
Related guides
Running late to an event
Check the listing for door times, then contact the organizer or venue if they published contact info.
Tickets not showing in My tickets
Sign in with the account you used at checkout, refresh My tickets, and confirm the order succeeded before contacting support.
Can't publish a paid event
Paid listings require verification. Finish onboarding, apply under Get verified, then publish after approval.
A ticket transfer didn't arrive
Check spam, confirm the sender used the right email, and ask them to verify the transfer is still pending in My tickets.
Still stuck? Contact support or browse all topics.