How can we help?

You can ask for a refund from your order when the event's refund policy allows it and the organizer accepts requests.

How to request a refund

1. Sign in and open Orders in your dashboard.
2. Find the paid order for the event.
3. Tap Request refund when the button is available.
4. Read the event refund policy shown in the dialog.
5. Add an optional reason and submit your request.

What to expect

• Your request stays Pending until the organizer acts on it.
• You receive a notification when it is approved or declined.
• If approved, the refund goes back to your original payment method. Timing depends on your bank.

When the button may not appear

• The event policy does not offer refunds.
• A deadline passed for refund requests before the event start.
• The order was already refunded or has a pending request.
• The purchase was free or not paid through Endzah checkout.

Limitations

• Refund decisions follow the organizer's published policy for that event.
• Endzah does not issue refunds without organizer approval through this flow.

Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.