Payments, Refunds & Payouts
Report a duplicate charge
If you see two charges for one order, email support with both receipts and the times they appeared.
- Attendees
Contact us right away if your bank shows two charges for the same ticket purchase.
Before you email
- Open Orders and confirm whether you have one or two separate orders.
- Save both confirmation emails if you received more than one.
- Note the amounts and approximate times from your bank or card app.
How to report it
- Email support@endzah.com from your account email.
- Include the event name and order number if you have it.
- Attach or paste details for both charges.
- Tell us whether you need one order refunded or a pending authorization released.
What to expect
- We trace charges with our payment partner.
- Duplicate authorizations that never settled usually drop off on their own within a few days.
- If two orders cleared, the organizer or support can help refund the extra one when eligible.
Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.
Related guides
Buy tickets step by step
Paid checkout has three steps on one page: choose tickets, enter payment, then review and confirm before your order is complete.
Payment failed or declined at checkout
A declined payment usually means the bank rejected the charge. Fix card details or try another card, then confirm again.
Request a refund for your order
If the event allows it, submit a refund request from your order. The organizer reviews and approves or declines.
Still stuck? Contact support or browse all topics.