Acceptance of Terms
By accessing and using Endzah ("the Platform", "we", "us", "our"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our services. These Terms apply to all users, including event attendees, organizers, artists, and venue owners.
Definitions
"User" refers to any individual or entity accessing the Platform. "Organizer" refers to users who create and manage events. "Attendee" refers to users who purchase tickets or attend events. "Event" refers to any music event, concert, festival, or gathering listed on the Platform. "Content" includes all text, images, videos, and other materials posted on the Platform.
User Accounts
To use certain features of Endzah, you must create an account. You are responsible for
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Providing accurate and current information
- Notifying us immediately of any unauthorized use
- Ensuring you are at least 18 years old (or have parental consent if under 18)
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
Organizer Responsibilities
If you create events as an Organizer, you agree to
- Provide accurate event information (date, time, location, capacity, pricing)
- Honor all ticket sales and provide the advertised event experience
- Comply with all applicable laws and regulations
- Obtain necessary permits, licenses, and insurance
- Handle refunds and cancellations according to our refund policy
- Not sell tickets for events you do not have authority to sell
- Maintain appropriate security and safety measures at events
- Respond promptly to attendee inquiries and complaints
Organizers are solely responsible for their events and any issues arising from them.
Ticket Sales and Purchases
Ticket Sales
- Tickets are sold on behalf of Organizers, not by Endzah directly
- All ticket sales are final unless otherwise stated in the refund policy
- Ticket prices are set by Organizers and may include service fees
- We reserve the right to cancel tickets if fraud is detected
- Tickets are non-transferable unless explicitly stated
- Resale of tickets may be restricted by Organizers
Purchases
- By purchasing a ticket, you agree to attend the event as described
- You must present valid identification and ticket (QR code) at the event
- Lost or stolen tickets may not be replaced
- Refunds are subject to the Organizer's refund policy and our terms
Payments and Fees
Payment Processing
- We use third-party payment processors to handle transactions
- All payments are processed securely
- You authorize us to charge your payment method for ticket purchases
- A 2.9% processing fee is added at checkout to cover bank fees
- Organizers are charged a 5% service fee deducted from ticket revenue
Refunds
- Refund eligibility is determined by the Organizer's refund policy
- Refunds may take 5-10 business days to process
- Processing fees are generally non-refundable
- Event cancellations by Organizers may result in full or partial refunds
- No-shows are not eligible for refunds
Chargebacks
- Initiating a chargeback may result in account suspension
- We will work with you to resolve payment disputes before chargebacks
Prohibited Activities
You agree NOT to
- Use the Platform for any illegal purpose
- Create fake or fraudulent events
- Sell counterfeit or invalid tickets
- Scrape, copy, or harvest data from the Platform
- Interfere with Platform operations or security
- Impersonate other users or entities
- Post false, misleading, or defamatory content
- Violate intellectual property rights
- Spam or send unsolicited communications
- Use automated systems to purchase tickets (bots)
- Engage in ticket scalping or unauthorized resale
- Create multiple accounts to circumvent restrictions
User Content and Intellectual Property
User Content
- You retain ownership of content you post
- By posting content, you grant us a license to use, display, and distribute it on the Platform
- You represent that you have the right to post the content
- We may remove content that violates these Terms or is objectionable
Platform Content
- All Platform content (design, logos, software) is owned by Endzah
- You may not copy, modify, or distribute Platform content without permission
- Endzah trademarks and logos are protected intellectual property
Disclaimers and Limitations
Service Availability
- We provide the Platform "as is" without warranties
- We do not guarantee uninterrupted or error-free service
- We are not responsible for third-party services (payment processors, venues)
Event Disclaimer
- Endzah is not responsible for events created by Organizers
- We do not endorse or guarantee the quality of events
- Attendees attend events at their own risk
- We are not liable for injuries, damages, or losses at events
Limitation of Liability
- Our liability is limited to the amount you paid for tickets
- We are not liable for indirect, incidental, or consequential damages
- Some jurisdictions do not allow limitation of liability, so these limits may not apply to you
Indemnification
You agree to indemnify and hold harmless Endzah, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from
- Your use of the Platform
- Your violation of these Terms
- Your violation of any law or rights of others
- Content you post or events you create
- Your events or ticket sales
Termination
We may terminate or suspend your account at any time for
- Violation of these Terms
- Fraudulent activity
- Legal or regulatory requirements
- Extended inactivity
Upon termination
- Your right to use the Platform ceases immediately
- We may delete your account and content
- Outstanding obligations remain in effect
- Refunds will be handled according to our refund policy
Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be notified via
- Email to registered users
- Notice on the Platform
- Updated "Last Modified" date
Continued use after changes constitutes acceptance. If you disagree with changes, you must stop using the Platform.
Governing Law and Disputes
Governing Law
- These Terms are governed by the laws of Jamaica
- Any disputes will be resolved in Jamaican courts
Dispute Resolution
- We encourage resolving disputes through direct communication
- For disputes under JMD $50,000, we may offer mediation
- Class action waivers may apply as permitted by law
Contact Information
For questions about these Terms, please contact us
- Email: legal@endzah.com
- Address: [Your Business Address], Jamaica
- Phone: [Your Contact Number]
We aim to respond to inquiries within 5 business days.