Delivery Policy

Endzah sells digital goods only: event tickets, entry passes, and organizer subscription access. Nothing is shipped by mail or courier.

When your payment is confirmed, tickets are usually delivered within a few minutes to your Endzah account and the email on file.

After a successful ticket purchase:

Tickets are delivered to the Endzah account and email used at checkout. Make sure you are signed in with the same email you used when you paid.

Ticket transfers: When an organizer allows transfers, a ticket may be claimed by another person using the email address the sender provides. After a transfer is claimed, delivery continues through the recipient's Endzah account and email.

If your tickets do not appear, check your spam folder and confirm you are signed in with the correct email.

Contact support@endzah.com with your order number and event name. We can help you access active tickets in our system. We cannot deliver tickets that have been refunded, voided, or fully transferred away from your account.

Free RSVPs and complimentary reservations follow the same digital delivery path: wallet access plus email confirmation when applicable.

Organizer subscription upgrades take effect when payment succeeds. Your plan status and billing history appear under Plans & billing in your dashboard. No physical goods are delivered.

You need a supported browser and internet access to view tickets. Save or screenshot your QR pass if you expect poor connectivity at the venue.

Tickets remain available in your account until the event ends unless the organizer cancels or your order is refunded.

For missing tickets or confirmation emails, contact support@endzah.com with your order number and event name. We typically respond within two business days.