How can we help?

Ticket transfers let a buyer send their pass to another person with a secure claim link. You control whether transfers are allowed and when they close.

How to allow transfers

1. Open My events and edit the event you want to update.
2. Go to the Settings step in the editor.
3. Find Ticket transfers and turn on Allow ticket transfers.
4. Optional: set Transfer deadline in hours before start. Transfers stop inside that window.
5. Optional: turn on Allow re-transfer if someone who received a ticket may send it again.
6. Save or publish your changes.

What to expect

• When transfers are on, buyers see a transfer option from My tickets.
• The original QR code stops working after the recipient claims the ticket.
• You can change transfer settings on a live event. Existing pending transfers follow the rules in place when they were sent.

Limitations

• Transfers only work when you enable them for that event.
• Refunded, cancelled, or checked-in tickets cannot be transferred.
• When re-transfer is off, tickets received via transfer cannot be sent to a third person.

Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.