How can we help?

Tickets appear in My tickets after a successful order on the account tied to your checkout email.

Check these first

1. Sign in with the same email you used when you paid or reserved.
2. Open My tickets and pull to refresh or reload the page.
3. Open Orders and confirm the purchase shows as paid or confirmed.
4. Check your email for a confirmation message with the event name.
5. If you transferred the ticket away, it will no longer appear in your list.

Guest checkout scenarios

• You checked out without signing in: open the confirmation email first, then sign in with that email or set a password from the account email we sent.
• Typo in guest email: the pass went to the wrong inbox. Contact support with the correct email, event name, and order time.
• See Checkout as a guest for the full guest recovery flow.

Common causes

• Checkout did not finish after bank verification.
• You are signed into a different Endzah account.
• The order was refunded or the event was cancelled.

What to expect

• Free reservations appear immediately after confirmation.
• Paid tickets appear after payment succeeds. Most show up within a minute.

If you still do not see them

• Email support@endzah.com with your account email, event name, and order time.
• Include a screenshot of your bank charge if payment posted.

Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.