How can we help?

Common reasons a promo code fails at checkout.

For attendees

• Wrong spelling: We couldn't find that promo code. Check the code and try again.
• Expired: This promo code has expired.
• Not started yet: This promo code is not available yet.
• Inactive: This promo code is no longer active.
• Sold out: This promo code is no longer available (usage limit reached).
• Already used: You've already used this promo code the maximum number of times allowed.
• Wrong event: Codes work on one event only.
• Cart changed: Remove the code and apply it again if ticket selection changed.

No promo field?

• Checkout hides Have a promo code? when the event has no active codes in their date window.

For organizers

1. Open Discount codes from the event hub.
2. Check status: Active, Scheduled, Expired, Inactive, or Limit reached.
3. Review Uses, Remaining, and schedule.
4. Confirm the buyer is on the correct event checkout.

Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.