How can we help?

If someone sent you a ticket but you did not get the email, work through these checks before contacting support.

For the recipient

1. Search your inbox and spam for a message about a ticket transfer from Endzah.
2. Confirm the sender used the same email address as your Endzah account.
3. Ask the sender to open My tickets and check whether the pass still shows Transfer pending.
4. If the transfer was cancelled or expired, ask them to send a new one when the event still allows transfers.

For the sender

1. Open My tickets and confirm the pass shows Transfer pending.
2. Double-check the recipient email for typos.
3. Cancel and resend the transfer if needed.

What to expect

• Claim links are tied to the recipient email. A typo means the wrong person gets the message or it never arrives where you expect.
• Some events close transfers before the show. After that window, new transfers cannot be sent.

Still stuck? Open Support from the site footer, or email support@endzah.com with your account email and a short description of what happened.