Troubleshooting
Running late to an event
Check the listing for door times, then contact the organizer or venue if they published contact info.
- Attendees
Check the event listing for door times or late-entry notes, then message the organizer or venue if they published contact info. Policies differ show to show. Endzah does not operate the door.
Related guides
Show your QR code at the door
Open your ticket pass in My tickets and show the QR code on your phone screen so door staff can scan you in.
Payment failed or declined at checkout
A declined payment usually means the bank rejected the charge. Fix card details or try another card, then confirm again.
Tickets not showing in My tickets
Sign in with the account you used at checkout, refresh My tickets, and confirm the order succeeded before contacting support.
Can't publish a paid event
Paid listings require verification. Finish onboarding, apply under Get verified, then publish after approval.
Still stuck? Contact support or browse all topics.